How can I update my payment information on MagicPost?
|You change the payment method of a MagicPost subscription from the Invoices page of the app. The page sends you to a secure page hosted by Stripe, the payment provider MagicPost uses, where you enter the new payment method. Only the account that pays for the subscription can do this.
How to change your payment method
Open the profile menu at the bottom of the sidebar and select Invoices. On mobile, open https://app.magicpost.in/invoices directly.
In the box Need to update your payment method?, select Change payment method.
MagicPost redirects you to a Stripe page. Enter the new payment method there and confirm.
Use the link on the Stripe page to go back to the MagicPost Invoices page.
Who can change the payment method
The Invoices entry appears in the MagicPost profile menu once the account has made a first purchase.
Members of an organization on the Agency or Team plan do not have the entry. The payment method belongs to the account that pays for the organization.
The MagicPost Billing page is for plans: choosing, upgrading, downgrading and canceling. It has no setting for the payment method. To download an invoice from the same Invoices page, see How can I find and download my MagicPost invoices?
FAQ
Why is there no Invoices entry in my MagicPost menu?
The entry only appears for an account that has already paid for a plan. It is hidden for a free account that never subscribed and for members of an organization, whose seat is paid by another account.
The Stripe page did not open. What should I do?
Try again from the Invoices page. If MagicPost cannot open the Stripe page for your account, the app redirects you to a page where you book a call with the team. You can also contact support through the in-app chat.
Can I change my payment method from the MagicPost Billing page?
No. The MagicPost Billing page only handles plans, and the link Change payment method is on the Invoices page.
Need help?
Reach out via the in-app chat, or book a 30-minute onboarding call: https://cal.com/magicpost/book-a-call