How to modify or cancel my subscription?
|You can cancel a MagicPost subscription yourself at any time, from the Billing page. This works for monthly and yearly plans. Canceling stops the next renewal. You keep your paid plan until the end of the period you already paid for, and you can undo the cancellation until that date.
Who can cancel a MagicPost subscription
The account that pays for the MagicPost subscription is the one that cancels it. On desktop, open the profile menu at the bottom of the sidebar and select Manage my subscription. On mobile, the menu entry is called Plans. Both open the Billing page.
Members of an organization on the Agency or Team plan do not have this entry in MagicPost. Their seat is paid by the organization, so the subscription is managed from the account that pays for it.
How to cancel your MagicPost subscription
Open the Billing page and find the card of your current plan.
Select Cancel subscription. On the Agency and Team plans, this button sits below Add or remove seats.
Under Before you go..., pick the reason why you are canceling, then select Continue. You cannot continue without a reason. Every reason except "It's too expensive for me" also asks for a short comment.
If your subscription has an active discount, MagicPost warns you that this discount is lost when you cancel. Select Continue cancellation to go on.
MagicPost may then show an offer to stay. Select Claim this offer to accept it, or Continue cancellation to cancel.
The Subscription canceled screen confirms the cancellation and gives the date until which you keep access.
At every step of the MagicPost cancellation window, Keep my subscription closes the window and changes nothing. The offer shown at step 5 depends on your account and on the reason you picked. It is never guaranteed.
When MagicPost has no offer for your account, the cancellation window says "We couldn't load your offer" at step 5. Continue cancellation still cancels the subscription. If your subscription has an active discount and MagicPost has no offer, Continue cancellation at step 4 cancels right away.
What happens after you cancel
Your MagicPost subscription is not renewed, so you are not charged again.
You keep every feature of your plan until the end of the period you paid for. The Billing page shows Your subscription is canceled with that date.
On that date, your MagicPost account goes back to the free plan. The confirmation screen states how long your account data is kept after that.
On the Agency and Team plans, MagicPost also deactivates the organization on that date, and its members go back to free accounts.
A plan change that was scheduled for your next renewal is removed when you cancel.
Canceling a MagicPost subscription does not refund the period that is already paid. Refund requests go through support and are reviewed case by case: see Can I get a refund for my MagicPost subscription?
How to undo a cancellation
Until the end date, the card of your plan on the MagicPost Billing page shows Undo cancellation. Select it and your subscription continues as before, on the same plan, and renews on its usual date. Nothing is charged when you undo.
After the end date, Undo cancellation is gone. Your MagicPost account is a free account, and you subscribe again from the Billing page, to one of the plans on sale at that time.
Change your plan instead of canceling
The MagicPost Billing page also lets you change plan without canceling. An upgrade is paid and applied on the same day: see How can I upgrade my MagicPost plan?
A downgrade to a lower MagicPost plan, or a switch from yearly to monthly billing, is scheduled for your next renewal, with no payment today: see Can I downgrade from an annual to a monthly subscription on MagicPost?
If you schedule a downgrade after canceling, MagicPost removes the cancellation. The subscription then renews on the plan you scheduled.
FAQ
Do I keep access after I cancel my MagicPost subscription?
Yes. You keep your plan and all its features until the end of the period you already paid for, whether you pay monthly or yearly. The date is shown on the confirmation screen and on the Billing page.
I canceled my MagicPost subscription by mistake. How do I get it back?
Select Undo cancellation on the card of your plan, on the Billing page, before the end date. Your subscription continues unchanged and nothing is charged at that moment.
I accepted the offer shown during cancellation. Can I still cancel later?
Yes. Accepting the offer keeps your MagicPost subscription active, and the discount applies at your next renewal. You can still cancel before that renewal, with the same Cancel subscription button.
Why is there no Cancel subscription button on my MagicPost account?
There are three usual reasons. You are a member of an organization, so the account that pays manages the subscription. You are on the Agency or Team plan, where the button is below Add or remove seats. Or the subscription is already canceled, and the card shows Undo cancellation.
I am on an earlier MagicPost plan, such as Analytics or Starter. Can I get it back after it expires?
Not if it is no longer on sale. Once the subscription has expired, your account is a free account and the Billing page offers the plans sold at that time. To keep an earlier plan, select Undo cancellation before the end date. See the article about earlier plans.
Need help?
Reach out via the in-app chat, or book a 30-minute onboarding call: https://cal.com/magicpost/book-a-call