Can I get a refund for my MagicPost subscription?
|MagicPost handles refunds case by case. A refund is never automatic, and there is no fixed period after a purchase during which a refund is guaranteed. This applies to monthly and yearly plans.
There is no refund button in the MagicPost app. You ask the support team, who reviews your request.
How to ask MagicPost for a refund
Contact MagicPost support, either through the chat at the bottom right of the app or by email at support@magicpost.in.
Give the email of your MagicPost account, the date of the charge, and the reason for your request. The date of each payment is on the Invoices page.
MagicPost support reviews each refund request individually and answers you directly.
What you can do yourself without a refund
Several billing actions are available on the MagicPost Billing page. None of them gives money back, but they stop or reduce what you pay next.
Canceling stops the next renewal. You keep your MagicPost plan until the end of the period you paid for. See How to modify or cancel my subscription?
Switching from yearly to monthly, or downgrading, lowers what you pay from your next renewal. MagicPost schedules the change for that date, with no payment and no credit today. See Can I downgrade from an annual to a monthly subscription on MagicPost?
If you were charged twice
When a MagicPost account has two active subscriptions at the same time, the app refuses any new purchase or plan change and asks you to contact support. Support checks the two subscriptions and corrects the duplicate charge with you.
A duplicate charge on a MagicPost account is a billing error that support fixes. It is not a refund of the subscription you keep, and it creates no right to one.
FAQ
Is there a refund period after I buy a MagicPost plan?
No. MagicPost does not grant refunds automatically within a set number of days. Every request goes to support and is decided case by case.
I forgot to cancel and my MagicPost subscription just renewed. Can I get my money back?
Ask support: the request is reviewed case by case, and a refund is not guaranteed. To avoid the next renewal, cancel from the Billing page. You keep your plan until the end of the period that was just paid.
Does canceling my MagicPost subscription refund the time I have not used?
No. Canceling only stops the next renewal. You keep access to your MagicPost plan until the end of the period you already paid for, on a monthly or a yearly plan.
I was charged for a year but I wanted to pay monthly. What can I do?
Contact support. The MagicPost Billing page cannot reverse a yearly payment. It can only schedule monthly billing for the end of the year that was paid.
Need help?
Reach out via the in-app chat, or book a 30-minute onboarding call: https://cal.com/magicpost/book-a-call