How to customize my contact statuses

Contact statuses track where each lead sits in your conversation. MagicPost ships with a default set and lets you reshape it entirely.

The default statuses

• Pas contacté — the starting point for every new lead.

• Contacté

• En discussion

• À relancer

• Gagné

• Perdu

• Non pertinent

Customising the list

Open a lead's status picker and click Personnaliser les statuts, or go through Personnaliser in the leads toolbar.

For each status you can:

• Rename it — up to 40 characters.

• Change its icon and colour — twelve colours available.

• Reorder by dragging. The order drives the kanban columns.

• Pin it as a quick filter so it shows up as a chip above your leads. Nothing is pinned by default.

• Delete it. MagicPost asks what to do with the leads still on it: move them to another status, or leave them without one.

You can have up to 20 statuses, and at least one must remain.

Dates are stamped for you

• Statut modifié updates every time you move a lead, whatever the status.

• Contacté le is stamped the first time a lead moves into Contacté, En discussion, Gagné or Perdu, and never overwritten afterwards. Moving a lead to À relancer or Non pertinent does not stamp it — those are not "you spoke to them" states.

Both dates show on the lead's row and in its Pipeline section.

The kanban

Your statuses are the kanban columns, in the order you set. Drag a card between columns to move the lead, and the dates are stamped exactly as they would be from the picker. Leads with no status yet sit in a leading Sans statut column.

A tip

Keep the list short. A pipeline with five or six statuses gets worked; one with fifteen gets ignored. Add more later if you genuinely need them.

FAQ

What happens to my leads if I delete a status?

You choose: reassign them to another status, or leave them without one. They are never deleted.

Can I get my statuses back as quick-filter chips?

Yes — pin them from the status editor. None are pinned out of the box.

Do the default status names follow my language?

They are created in your interface language the first time you open Leads. Once you have edited them, they stay as you left them, even if you change language later.

Need help?

Reach out via the in-app chat, or book a 30-minute onboarding call: https://cal.com/magicpost-team/contact-sales-team